📋 Job brief

We are looking for a Client Success Manager to join our Client Success team. The Client Success Manager’s role is to manage a portfolio of clients, mostly shopping centers, and to develop new business from existing clients. This role also entails troubleshooting and problem-solving.

💪 Responsibilities

Client Success Manager responsibilities are:

  • Acting as the primary point of contact for accounts management topics
  • Building a long-term and strategic rapport with clients
  • Resolving client-related issues through internal troubleshooting
  • Problem-solving on a per request basis
  • Being reachable and responsive to client inquiries
  • Being able to negotiate contracts effectively and enforce agreements when applicable
  • Providing regular performance reports and conducting regular meetings with clients
  • Finding opportunities to assist with the growth of the company
  • Developing ideas/strategies to help build a good relationship with clients

✨ Qualifications

    • At least 3 years’ experience as an Account Supervisor or Manager or similar position
    • Direct customer service and/or call center experience preferred
    • Excellent written and verbal communication skills
    • Familiar with CRM software and MS Office
    • Knowledgeable about delivering solutions based on customer needs
    • Ability to manage multiple projects at the same time
    • Experience in negotiating contracts and managing client expectations
    • Able to handle deadlines and pressure
    • Capable of finding solutions quickly and effectively
    • BA/BSc degree in Marketing, Business or related field is preferred but not mandatory
    • Excellent command of French, Dutch and English is required; any additional European languages are a plus

    💡 About Loyaltek Group

    At the Loyaltek Group, we're dedicated to helping people benefit from a better financial system. Whether you work with our acquiring and issuing specialist Paynovate, use Loyalpay as your payment solution partner, run gift card campaigns with Giftify, or choose Fintronik for corporate cards and payment processing, the Loyaltek Group is here to process your money the best way possible: easily, efficiently, securely.