πŸ“‹ Job brief

We are on the hunt for Customer Support Agents to join our support team.
Customer Support Agents role is to provide our clients with the necessary assistance.

πŸ’ͺ Responsibilities:

Customer Support Agents responsibilities are:

β€’ Handling and carefully respond to all customer inquiries received by phone or email
β€’ Providing excellent customer service through active listening
β€’ Working with confidential customer information and treat it sensitively
β€’ Follow up to customer inquiries by taking specific action in a timely manner
β€’ Aim to resolve issues on the first call by being proactive
β€’ Appropriately communicate with customers via phone and email

✨ Qualifications:

β€’ Native French Speaker + very good command of English
β€’ High School Graduate or GED
β€’ Availability to work various shifts
β€’ Proficiency with desktop computer system and Internet skills
β€’ Proven oral & written communication skills

πŸ’ͺFor this position of accountant (m/f/x), we offer you:

Freelance contract
Flexible work environment (100% remote job)

πŸ’‘ About Loyaltek Group

At the Loyaltek Group, we're dedicated to helping people benefit from a better financial system. Whether you work with our acquiring and issuing specialist Paynovate, use Loyalpay as your payment solution partner, run gift card campaigns with Giftify, or choose Fintronik for corporate cards and payment processing, the Loyaltek Group is here to process your money the best way possible: easily, efficiently, securely.