📋Job brief

Giftify is a leading player in the shopping center gift cards sector. Your role will be to help our customers (shopping center information desk employees) when they are facing issues or have questions. You will be a key part of the support team of a growing company.

You will work from home using a laptop and headset and/or a smartphone, working on support phone calls and tickets. You will have access to the company knowledge base and be able to communicate with colleagues to find the best answer to provide.

Work hours will be very flexible and up to you but we are especially looking for people available during evenings and week-ends.

💪 Responsibilities

  • Handle and carefully respond to all customer inquiries received by phone or email
  • Provide excellent customer service through active listening
  • Work with confidential customer information and treat it sensitively
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Aim to resolve issues on the first call by being proactive
  • Appropriately communicate with customers via phone and email

​✨ Skills & Qualifications

  • French and English speaker (any additional language is an asset)
  • High School Graduate or GED
  • Availability to work 5 days from Monday to Saturday from 9am to 5:30PM (one day off to chose (Monday not possible))
  • Proficiency with desktop computer system and Internet skills
  • Experience in support or client facing job
  • Proven oral & written communication skills

☕ What we Offer

  • Freelance contract
  • Flexible work environment (100% remote job)

💡 About Loyaltek Group

At the Loyaltek Group, we're dedicated to helping people benefit from a better financial system. Whether you work with our acquiring and issuing specialist Paynovate, use LoyalPay as your payment solution partner, run gift card campaigns with Giftify, or choose Fintronik for corporate cards and payment processing, the Loyaltek Group is here to process your money the best way possible: easily, efficiently, securely.