šŸ“‹ Job brief

We are on the hunt for a Client Succes Manager to join our commercial team as we evolve our gift cards services. This new colleague will work collaboratively with all departments across the Giftify divison. We're an ever-evolving Fintech, with a young team and a clear vision. With your passion for client relations, user friendly products, not to mention your affinity for new technologies and your strong communications skills, you will contribute to the success of our gift cards division.

šŸ’Ŗ Responsibilities

Client Succes Manager responsibilities are:

  • Acting as a communication hub for clients/customers

  • Building long-term rapport with customers

  • Being able to negotiate contracts effectively

  • Resolving customer disputes and attending to enquiries

  • Providing reports on account

  • Finding opportunities to assist with the growth of the company

  • Developing ideas/strategies to help build a good relationship with clients

  • Assisting with critical issues and escalations

āœØ Qualifications

  • Experience as an Client Succes Manager or related profession

  • Excellent communication skills

  • Familiar with CRM software and MS Office

  • Knowledgeable about delivering solutions based on customer needs

  • Ability to manage multiple projects

  • Excellent negotiation and leadership skills

  • BA/BSc degree in Marketing, Business or related field
  • Excellent command of French, Polish is required

ā˜• What we Offer

  • A competitive salary
  • Extensive on-the-job coaching and training with clear areas of responsibility
  • A flexible but fast-paced work environment with the possibility to work remotely from home at later stages
  • If you love working from the office, ours is located in the heart of Brussels, only two steps away from Central Station. We are on the 7th floor and have the most amazing rooftop with the best view of Brussels
  • A group health insurance (DKV) and a hotline available for both you and your family for free consultations with a mental health specialist
  • Language Courses for any level in French, English, Dutch, Italian, Spanish...
  • Access to the Loyaltek Academy: group courses around well-being at work, business development, account management, marketing... and much more to come
  • Meal vouchers
  • Tons of get-togethers: team building, monthly after-work parties...
  • Career development and growth opportunities: Internal mobility is the best mobility

šŸ’” About Loyaltek Group

At the Loyaltek Group, we're dedicated to helping people benefit from a better financial system. Whether you work with our acquiring and issuing specialist Paynovate, use Loyalpay as your payment solution partner, run gift card campaigns with Giftify, or choose Fintronik for corporate cards and payment processing, the Loyaltek Group is here to process your money the best way possible: easily, efficiently, securely.