💳 About Paynovate

Paynovate is a proud FinTech/Electronic Money Institution scale-up provider in payment solutions for merchants across Europe.

With over a decade of experience in the issuing, acquiring, and payments technology sector, our mission is to make funds collection simple, secure and trusted.

📋 Job brief

We are on the hunt for a new agent to join our Customer Support Team. This new colleague will specifically work with Paynovate, the payment division of the Loyaltek Group. We're an ever-evolving Fintech, with a young team and a clear vision. With your passion for customer support, technical support and your strong customer support experience, you'll help bring Paynovate's Customer Support Division up to the next level.

💪 Responsibilities

You will be responsible for:

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution

✨ Qualifications

  • Experience in providing customer service support
  • Proficiency in French, Dutch & English
  • Working knowledge of customer service software (Zendesk)
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation

If you're energetic, open, brilliant with customer support , and ready to roll up your sleeves and get your hands dirty in all things digital … then you're the one we're looking for!

☕ What we Offer

• We offer an attractive salary with various advantages.
• You will be part of a company with lots of opportunity for growth.
• You will be working in a flexible environment.

💡 About Loyaltek Group

At the Loyaltek Group, we're dedicated to helping people benefit from a better financial system. Whether you work with our acquiring and issuing specialist Paynovate, use LoyalPay as your payment solution partner, run gift card campaigns with Giftify, or choose Fintronik for corporate cards and payment processing, the Loyaltek Group is here to process your money the best way possible: easily, efficiently, securely.